Terms of service

Welcome to Stonex Handicrafts. By accessing our website or purchasing products from us, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. General

Stonex Handicrafts offers handcrafted marble, stone, home décor, kitchen, and handicraft products. By using our website, you agree to comply with these Terms of Service and all applicable laws.

We reserve the right to update, modify, or change these Terms at any time. Any changes will be effective immediately after being posted on this page.

2. Products

We make every effort to display our products, images, descriptions, and prices as accurately as possible.

As many of our products are handcrafted and made from natural marble and stone, slight variations in:

Color
Texture
Pattern
Veining
Size
Finish

may occur. These natural variations make each product unique and are not considered defects.

3. Pricing and Payments

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct any errors in pricing, product descriptions, or availability.

Payments must be completed through the payment methods available on our website. By placing an order, you agree to provide accurate and complete payment and billing information.

4. Orders

All orders placed through our website are subject to acceptance and availability.

Stonex Handicrafts reserves the right to:

Accept or reject any order
Cancel an order due to product unavailability
Cancel an order due to incorrect pricing or technical errors
Cancel an order if fraudulent or unauthorized activity is suspected

If your order is cancelled after payment has been made, an applicable refund will be processed.

5. Shipping and Delivery

Delivery times may vary depending on your location, product availability, and shipping conditions.

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Stonex Handicrafts is not responsible for delays caused by shipping partners, natural events, incorrect customer information, or other unforeseen circumstances.

6. Returns and Refunds

Returns, replacements, and refunds are subject to our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase.

7. Product Care and Usage

Customers are responsible for using and handling products properly.

Marble and stone products should be handled with care. Stonex Handicrafts will not be responsible for damage caused by:

Improper handling
Accidental damage
Misuse
Improper cleaning or maintenance
Normal wear and tear

8. Intellectual Property

All content available on the Stonex Handicrafts website, including but not limited to:

Logos
Images
Product designs
Text
Graphics
Website content

is the property of Stonex Handicrafts or its respective content owners and may not be copied, reproduced, or used without prior permission.

9. Limitation of Liability

Stonex Handicrafts shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability, where applicable, shall be limited to the amount paid by the customer for the relevant product.

10. User Responsibilities

By using our website, you agree:

To provide accurate information
Not to use the website for unlawful purposes
Not to attempt unauthorized access to our website or systems
Not to misuse, copy, or exploit website content without permission

11. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your information.